Crisis Intervention

Our goal is to empower clients to overcome their crisis and reach and maintain stability.

Helpline

For any New York City residents who have questions about resources and programs available to meet their needs when struggling, and unsure of what assistance exists, including related to those impacted by the pandemic, Met Council has a call center available to answer your questions or help connect you to agency services Monday through Thursday 8am-6pm and Fridays 8am-2pm. Anyone can call the helpline and get connected to internal Met Council services they’re eligible for, but also referred to external partners for services we don’t offer (e.g. legal assistance, Medicaid enrollment).

 

Emergency Cash Assistance

One time cash grants are paid directly to third party vendors to alleviate financial crisis due to an unexpected event (e.g. loss of employment, fire, loss of family member, etc.). Examples of eligible expenses are rent, utilities, and other unique one-time expenses that support a household in maintaining stability and being self-sufficient. For rent, clients must show future ability to pay.

Need Help?

Call 212-453-9539 or email Help@metcouncil.org to assess eligibility and apply. Application and documentation of eligibility will be required.

Emergency Food Cards

Emergency Food Card program can provide one-time food debit card to assist during a food crisis (e.g. a SNAP case being closed, loss of food due to fire, electricity, or natural disaster).